DELIVERY

 

MAINLAND UK ORDERS excluding watersports equipment

 

UK Standard Delivery

Within 5 working days £4 (*Free on orders over £100)

On orders over £100 Please select Free £100 Delivery option by entering the code FREE100

*Please note*

To qualify for FREE SHIPPING £100 minimum spend must be spent on goods only (not including Watersport's equipment).  Gift Card purchases are not included.

 

UK Next Day Delivery

Order before 2pm, Monday - Thursday £6.95

Select Next Day Delivery at checkout

UK Free Delivery orders over £100

On orders over £100 Please select Free £100 Delivery option by entering the code FREE100

*Please note*

To qualify for FREE SHIPPING £100 minimum spend must be spent on goods only (not including Watersport's equipment).  And you must live in the UK.  Gift Card purchases are not included.

 

*Please note*

- If you're not available to take delivery of your parcel, the carrier will leave a delivery card advising if your parcel has been delivered to a safe location, left with a neighbour or how to arrange collection.

- The standard shipping option is an estimated delivery time and is not guaranteed.

- Most deliveries arrive on or before the estimates advised but from time to time and from matters outside our control they may take longer.  We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force major events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum.  Gypsy Pirates cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

 

WEEKENDS AND BANK HOLIDAYS

Please note that estimated delivery times are based on working days only (Monday - Friday excluding UK bank holidays)

 

INTERNATIONAL ORDERS SHIPPING options excluding watersports equipment

We offer a variety of shipping options to almost every country on the globe.

- EUROPE from £8.00

- GLOBAL INTERNATIONAL from £14.99

*Please note*

- ALL International orders go out fully tracked and signed for so it is important that someone is available to sign for the items when they are delivered. Full tracking information will be provided to you when you receive your dispatch confirmation.

WEEKENDS AND BANK HOLIDAYS

Please note that estimated delivery times are based on working days only (Monday - Friday excluding UK bank holidays)

IMPORT DUTY/TAXES

- Please note that there may be import duty or local taxes charged for deliveries made outside of the European Union.  Unfortunately, we have no control over these charges and cannot tell you what the cost would be, as customs policies and import duties vary by country. For any queries you may have, we recommend that you contact your local customs office.

 

FAILED DELIVERY / LOST ITEMS?

It is very important that you supply us with the correct address and postcode! Gypsy Pirates unfortunately cannot be held responsible for lost items due to incorrect delivery addresses being supplied.  What you enter at checkout is what goes on the label so please be careful!  Please check your order confirmation e-mail and contact us immediately if you notice any errors. Unfortunately once the item is dispatched we will be unable to make any changes.  If your items are delivered by courier it is important to note that they will only attempt to deliver your items a MAXIMUM of 2 times. If they are unable to deliver your items after 2 attempts your items may be returned back to us. Unfortunately you will then have to pay to cover the cost of having the item re-delivered to you and is the cost we are charged by the courier company.  Alternatively (when your item is returned to us) we can cancel your order and refund you for the order minus the original delivery charge.

 

WATERSPORTS EQUIPMENT

Please place order separate to apparel.  Please note delivery rate covers a board and a paddle.  If ordering more than one board please contact us prior to placing order for correct delivery rates.  At this time we do not stock boards and paddles.  They are made to order upon receipt of payment.  It takes between 10-30 days to make products.  Once order has been placed it cannot be cancelled.  Estimated time for delivery is 40-60 days including manufacturing time.  If you would like to enquire about express DHL delivery cost please contact us.

INTERNATIONAL ORDERS SHIPPING OPTIONS

Please contact us prior to placing order to receive quote for delivery rate.  Please provide your full address to ensure we quote you correctly.

DAMAGED DURING TRANSIT

Prior to signing documents from shipping companies, please fully inspect the contents for potential damage sustained in shipping. Once inspection is complete and you see no shipping damages, you can sign documents for your order. If you or any third party receives your order and signs documents prior to inspecting the contents of the order, Gypsy Pirates is no longer responsible for any damaged content. 

If you inspect the order and do find damage from shipping, REFUSE the shipment and please contact Gypsy Pirates immediately. 
 

Sustainable Packaging

We aim to be as eco friendly as possible and this includes our packaging.  The majority of our outbound packaging is recycled, recyclable and biodegradable. 

Some orders may need additional protection, so plastic bubble wrap may be used, larger items may still be delivered in original packaging from manufacturer. Our products arrive to us in individual plastic bags (we are working to change this) however they may arrive to you like this within our eco friendly packaging.  

Open your package carefully; if you need to return an item you can use it again. Please try and reuse your packaging, if not please recycle – if for whatever reason you can’t most of our packaging will biodegrade.

 

 
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